Return and Refund Policy

At Valentina Melbourne, we strive to ensure you love every purchase. If you're not completely satisfied, we’re here to help!

Returns

• We accept returns within 14 days of delivery.
• Items must be unworn, unwashed, and in original condition with tags and packaging.
• To initiate a return, contact our support team at admin@valentina-melbourne.com with your order details.

Refunds

• Once we receive and inspect your return, we’ll notify you of approval.
• Approved refunds will be processed within 5-7 business days to your original payment method.
• Shipping fees are non-refundable unless the item is defective or incorrect.

Exchanges

• If you need a different size or colour, we recommend placing a new order and returning the original item.

Non-Returnable Items

• Final sale items, gift cards, and personalized products are not eligible for returns.

Damaged or Incorrect Items

• If you receive a defective or incorrect item, contact us within 7 days of delivery for a free replacement or refund.

For any questions, reach out to our team at admin@valentina-melbourne.com  We’re happy to assist!