Return and Refund Policy
At Valentina Melbourne, we strive to ensure you love every purchase. If you're not completely satisfied, we’re here to help!
Returns
- We accept returns within 14 business days of delivery.
- Items must be unworn, unwashed, and in original condition with tags and packaging.
- To initiate a return, contact our support team at admin@valentina-melbourne.com with your order details.
Refunds
- Once we receive and inspect your return, we’ll notify you of approval.
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Shipping fees are non-refundable unless the item is defective or incorrect.
Sale Items
- Items purchased on sale are eligible for a refund of up to 40% of the full price.
- Sale items cannot be refunded for the full purchase amount.
- This applies to all discounted products, including those bought during promotions, clearance sales, or limited-time offers.
Exchanges
- If you need a different size or color, we recommend placing a new order and returning the original item.
Non-Returnable Items
- Final sale items, gift cards, and personalized products are not eligible for returns.
Damaged or Incorrect Items
- If you receive a defective or incorrect item, contact us within 7 days of delivery for a free replacement or refund.
For any questions, reach out to our team at admin@valentina-melbourne.com—we’re happy to assist!