Shipping and Delivery
At Valentina Melbourne, we are committed to delivering your order quickly and efficiently. Please review our shipping policy below.
1. Processing Time
- Orders are processed within [1-3] business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details once your order is shipped.
2. Shipping Times & Rates
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Standard Shipping: Estimated delivery in [5-7] business days.
3. Australia Shipping
- We ship Australia Wide to all states.
4. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email.
- Please allow 24-48 hours for tracking updates to reflect in the system.
5. Shipping Delays
- While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances such as weather, customs processing, or courier disruptions.
- If your package is significantly delayed, please contact us at admin@valentina-melbourne.com for assistance.
6. Lost or Stolen Packages
- We are not responsible for lost or stolen packages confirmed as delivered by the carrier.
- If you believe your package is missing, please check with your local carrier or contact us for further guidance.
7. Incorrect Address
- Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Contact Us
If you have any questions regarding shipping, feel free to reach out to us at admin@valentina-melbourne.com